Terms & Conditions
Last updated: [DATE — fill in on publish]. These terms apply to every booking made through Prague Airport Pickup.
Draft notice: this page is a structural template adapted from the operator's existing terms for airportlimousine.cz. It is not legal advice — cancellation windows, liability limits and complaint procedures should be reviewed against current Czech consumer-protection law before publishing.
1. General
These terms govern bookings made through Prague Airport Pickup, operated by Mike & Bell Logistics s.r.o. (IČO 11940107), Plynární 1032/29, 170 00 Praha 7 – Holešovice, Czech Republic. By booking a transfer, you agree to these terms.
2. Pricing & payment
Prices shown at the time of booking are fixed and final, calculated per vehicle (not per person), and include tax, tolls and the driver's fee. Payment is made in the car, directly to the driver: in cash (CZK, EUR or USD) or by card. An invoice or an online payment link is possible only by prior agreement with our support team and is not available through the standard online booking form.
3. Booking confirmation
Every booking receives a reference starting with PAP-. A booking made more than 24 hours before pickup is confirmed automatically. A booking made less than 24 hours before pickup is confirmed manually by our dispatch. We may cancel a booking whose details are inconsistent (for example an impossible flight number or address) if the client does not respond to our attempts to clarify them.
4. Cancellation policy
Free cancellation is available up to 24 hours before the scheduled pickup time (up to 48 hours for a Minibus Sprinter). Cancellations made after this window, or no-shows, may be charged in full. [Confirm any further exceptions before publishing.]
5. Driver waiting time
For airport transfers, the driver waits 60 minutes from the actual landing time, included in the price; the client must remain reachable by phone during this time. After 60 minutes the driver is not obliged to wait in the arrivals hall because of parking fees. If the client wants the driver to keep waiting in the hall, the parking cost is passed on to the client. A wait longer than 2 hours may require compensation, to be agreed in advance. For city and intercity transfers, up to 15 minutes of waiting time is included; additional waiting may be charged. [Confirm exact allowances before publishing.]
On day trips the time at the destination stated for the trip is included in the price; extra time is charged by the hour according to the vehicle category.
6. Vehicle & conduct
We reserve the right to refuse or end a journey in cases of unsafe, abusive or illegal passenger conduct. Vehicles are non-smoking. Passengers are responsible for their own belongings; we recommend checking the vehicle before departure. Bottled water and Wi-Fi are available only in Premium and Exclusive vehicles.
7. Child seats
Child seats (infant, toddler or booster) are provided free of charge in minivans, subject to advance notice of the child's age and weight at the time of booking. Child seats are not available in sedans.
8. Complaints
Any concerns about a completed journey should be reported within 7 days via our Contact page, including your booking reference. We aim to respond within 2 business days.
9. Liability
Our liability for any journey is limited to the value of the booking, except where liability cannot be limited under applicable law (for example, death or personal injury caused by negligence). [This clause needs review by a lawyer familiar with Czech consumer-protection and transport law before publishing.]
10. Governing law
These terms are governed by the laws of the Czech Republic.